Privacy Policy
Our commitment to protecting your privacy and maintaining the security of your personal information
At Cleaning Professionals Group, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
We have developed this policy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.
Collection Notice
When you book a service, contact us, or use our website, we collect personal information such as your name, contact details, service address, payment details, booking preferences, and communications with us.
We collect this information to provide and improve our cleaning services, process payments, communicate with you, meet legal requirements, handle complaints, and — where an account remains unpaid — recover overdue amounts and enforce our terms (including disclosure to debt collection agencies, lawyers, and courts or tribunals where necessary).
Information may be collected directly from you (bookings, forms, phone, email) or from service providers involved in delivering your booking. We primarily store and process information in Australia; some providers may store data overseas with appropriate safeguards.
You may request access to, or correction of, your personal information, opt out of marketing, or make a privacy complaint. Full details of how we handle personal information — including security, retention, and your rights — are set out in the rest of this Privacy Policy. Contact: privacy@cleaningprofessionals.com.au.
Who We Are
Cleaning Professionals Group is an Australian cleaning service provider operating across Melbourne (VIC), Canberra (ACT), and Sydney (NSW), with further expansion planned.
Information We Collect
Personal Information
- Name and contact details
- Service preferences and requirements
- Address Details
Collection Methods
- Website forms
- Telephone conversations
- Email correspondence
- Service bookings
How We Use and Disclose Your Information
We use your personal information to provide and improve our services, process bookings and payments, communicate with you, and meet our legal obligations.
Where an account remains unpaid, we may use and disclose your information as reasonably necessary to recover the debt and enforce our terms — including disclosure to debt collection agencies, lawyers, and courts or tribunals. Any debt recovery is carried out in line with the Australian Consumer Law and the ACCC/ASIC Debt Collection Guideline.
Contact Us
For privacy-related inquiries or to exercise your rights, please contact us:
This privacy policy was last updated on December 30, 2025 and applies to all website services provided by Cleaning Professionals Group Pty Ltd (ABN 25 693 555 574).
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