What is your booking deposit policy?
Answer
Regular cleaning services require no deposit. End of lease and specialized services may require a 20% deposit to secure the booking, with the balance due upon service completion.
Related Questions in Booking
What information do I need to provide when booking?
To complete your booking, please provide: Property address, number of bedrooms/bathrooms, service type required, preferred date and time, access instructions, and any special requirements or areas needing attention. For end of lease cleaning, please include real estate agent details.
How do I ensure my special requirements are noted in the booking?
During booking, you'll find a "Special Instructions" section where you can detail any specific requirements, access instructions, or areas needing extra attention. These notes are provided directly to your cleaning team.
Can I book different time slots for recurring services?
Yes, when booking recurring services, you can set different time slots for each visit. Our system allows flexible scheduling to accommodate your changing needs.