What is your booking cancellation policy?
Answer
We offer free cancellation with 48 hours notice for regular cleaning and 72 hours for end of lease cleaning. Late cancellations may incur a fee. Rescheduling is complimentary with adequate notice.
Related Questions in Booking
What information do I need to provide when booking?
To complete your booking, please provide: Property address, number of bedrooms/bathrooms, service type required, preferred date and time, access instructions, and any special requirements or areas needing attention. For end of lease cleaning, please include real estate agent details.
How do I ensure my special requirements are noted in the booking?
During booking, you'll find a "Special Instructions" section where you can detail any specific requirements, access instructions, or areas needing extra attention. These notes are provided directly to your cleaning team.
Can I book different time slots for recurring services?
Yes, when booking recurring services, you can set different time slots for each visit. Our system allows flexible scheduling to accommodate your changing needs.